Last Updated: August 2026

Helms Heating and Air Conditioning, Inc. ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request our HVAC services, or communicate with us via email and short message service (SMS) text messaging.

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1. Information We Collect​

We collect information directly from you when you submit a service request, fill out a contact form, email our
team, or register for updates. This information may include:

• Contact Data:  Your name, physical service address, billing address, phone number, and email address.

• Service & Financial Data: HVAC system details, service history, invoices, payment history, and billing records.

• Communication Logs:  Text messages, emails, or notes regarding your service inquiries, feedback, and customer support interactions.

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2. How We Use Your Information​

We use the information we collect to manage your account, provide premium HVAC services, and maintain legal compliance. Specifically, your data is used for:

• Dispatching technicians and sending real-time arrival updates.

• Transmitting appointment reminders, scheduling alerts, and job status updates.

• Delivering digital invoices, processing payments, receipts, and related billing statesments.

• Deploying critical account updates, service follow-ups, and customer feedback requests via email or SMS.

• Responding directly to your email, web form, and text message customer support inquiries.

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3. Email Communication Rules​

By providing your email address, you authorize Helms Heating and Air Conditioning, Inc. to send you operational, transactional, and general customer support emails. Transactional emails (such as service receipts, scheduling updates, and invoices) are essential to fulfilling our services to you. If we ever send non-essential updates or promotional materials, you can instantly opt out by clicking the "Unsubscribe" link contained at the bottom of those emails.

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4. SMS & Mobile Data Protection (Carrier Compliance)​

We maintain strict safeguards regarding your mobile communications. Mobile information and user data collected for SMS and text messaging purposes will never be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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All text messaging data is used strictly to fulfill your requested service operations. You can cancel our text messaging service at any time by replying STOP to any message you receive. Reply HELP for direct assistance, or call us at 704-821-6255.

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5. Data Security​

We implement industry-standard physical, electronic, and managerial security procedures to safeguard and secure the personal information we collect. However, no electronic transmission over the internet or mobile network can be guaranteed 100% secure. While we strive to protect your data, you acknowledge that you provide it at your own risk.

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6. Contact Us​

If you have any questions or concerns about this Privacy Policy, or how we manage your email and SMS data, please reach out to us directly:

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Helms Heating and Air Conditioning, Inc.

PO Box 1827

Indian Trail, NC 28079
704-821-6255

admin@helmsheating.com