1. Program Description

By providing your mobile phone number, you opt in to receive transactional and operational text messages from Helms Heating and Air Conditioning, Inc. These messages are directly related to your requested services and account activity. Messages may include, but are not limited to:

• Appointment reminders and schedule changes

• Technician arrival updates and real-time tracking

• Job status updates and service summaries

• Service follow-ups and requests for feedback regarding your recent visit

• Invoices, payment links, receipts, and related billing communications

• General customer support and service-related inquiries

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2. Message Frequency

Message frequency varies based on your interactions with us. You will receive text messages only when triggered by account activity, service requests, or active maintenance jobs. This is not a recurring promotional subscription.

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3. Cost Disclosure

Helms Heating and Air Conditioning, Inc. does not charge for this text messaging service. However, standard message and data rates may apply depending on your mobile carrier plan.

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4. How to Opt-Out

You can cancel this service at any time. To stop receiving text messages from Helms Heating and Air Conditioning, Inc., simply reply STOP to any text message you receive from us. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. Once confirmed, you will no longer receive SMS messages from us unless you re-initiate a request.

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5. How to Get Help

If you experience issues with our text messaging service, or if you need assistance, you can reply HELP to any message for more information, or contact our customer support team directly at 704-821-6255 or admin@helmsheating.com.

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6. Privacy Policy

We respect your privacy. Mobile information and user data collected for SMS communications will not be shared, sold, or rented to third parties for marketing or promotional purposes. Your data is used strictly to fulfill your requested heating and air conditioning services. For full details on how we protect your information, please view our online Privacy Policy.