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Understanding your HVAC Warranty

Most people do not scrutinize their warranty on a purchase until something goes wrong. We suggest that you take the time to understand your HVAC system’s warranty to prevent unplanned repair costs in the future. If you purchase a new construction home or replace your existing home’s heating and air conditioning system, know what to expect if your system breaks down. How does it work? What does it include? Here’s everything that you need to know.

There are two warranty types that will typically come into play: the parts warranty and the labor warranty.

Parts Warranty:

The manufacturer warranty guarantees your system against defects in the components. In other words, the manufacturer’s warranty protects you if a part malfunctions during the length of the warranty. However, it will cover the cost of the part only. Unless you have a labor warranty in place, you will still be responsible to pay labor for the replacement of that part.

Most equipment manufacturers provide a five-year parts warranty, but if you take the time to complete a simple, yet crucial step – registration – some manufacturers will extend the factory coverage to ten years.

Common Exclusions: ductwork, wiring, breakers/disconnects, line set (copper refrigerant tubing), filters, equipment moved from its original installation location, damage or failure caused by improperly switching from natural gas (NG) to propane (LP) or vice versa, failure caused by unauthorized parts or accessories, equipment bought online or unauthorized seller, etc.

Labor Warranty:

Labor coverage is NOT covered under the manufacturer's warranty. This warranty initially comes from your heating and air conditioning contractor. To ensure quality workmanship, Helms Heating & Air Conditioning provides a labor warranty for a period of at least 12 months to cover the diagnostic and labor needed for repairs in the event of a breakdown.

It is common for contractors to offer extended labor warranties on the products they sell. These are most often offered by the manufacturer, a third-party warranty company, or the contractor themselves.

Common Coverage Exclusions: storms, fires, physical destruction, “acts of God”, electrical surges, breakdown caused by lack of maintenance, work performed by unqualified technician, etc.

Quick Tips & Facts:

  • If you purchase a new construction home or new HVAC system, your equipment needs to be registered with the manufacturer to qualify for the extended coverage. It is your responsibility that this is completed within the required time period after your closing/installation date (usually 60-90 days). Registering your equipment will also provide the manufacturer with your contact info to notify you of any safety recalls or other notices that you need to be aware of.

  • How do you know what warranty option is right for you? To better understand the terms, we encourage homeowners to review documentation carefully. A trusted HVAC contractor will answer your questions, help explain the differences in warranties, and explain any language that you don’t understand.

  • The exact terms and exclusions of your warranty will vary based on your contractor and the equipment manufacturer. Get this information in writing.

  • If you intend to sell your home before the warranty expiration, be sure that the warranty is fully transferrable.

  • If you are buying an existing home, request a copy of any warranties on the HVAC system to verify coverage.

  • The manufacturer recommends maintenance on your heating and air conditioning equipment at least once per year. If you purchase an extended warranty with the manufacturer, it is then required. In most cases, proof of annual maintenance must be submitted with warranty claims.

Still have questions or concerns? Call the trusted professionals at Helms Heating & Air Conditioning, Inc. in Indian Trail, North Carolina.


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