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Don’t Be A Victim

More often than we like, we hear about people who have been ripped off by other heating and air conditioning companies. These scam artists give all HVAC contractors a bad rep and their actions effect our industry as a whole.

Whether you choose us or not, we want your home comfort experience to be a positive one. Start by following these tips:

  • Don’t be fooled by scare tactics or contractors that try to rush and pressure you into an expensive repair or replacement.

  • Get a second opinion. Most companies will provide a free second opinion on an estimate or diagnosis given by another contractor.

  • Check the Better Business Bureau, Google, Facebook , and other reputable sites for customer reviews.

  • Ask for recommendations from your family and friends.

  • Find out if your heating and air conditioning system has a parts or labor warranty available.

  • If applicable, make sure the HVAC company will honor your manufacturer’s parts coverage for ALL parts.

  • Always get proposed repairs, installations, and warranties in writing.

  • If replacing your equipment, make sure the company has a valid mechanical license with the appropriate state licensing board (NC or SC).

  • When buying a new HVAC system, check that all permits are obtained and inspections are performed by local code enforcement.

  • Find an HVAC company you like and establish a relationship so you can confidently trust them with your family’s comfort.

At Helms Heating & Air Conditioning of Indian Trail, we have built a reputation on honesty, trustworthiness, and transparency. We value our customers, take pride in our integrity, and respect our industry.

Our team welcomes you to call 704-821-6255 and discuss your questions or concerns. We will always take the time to educate our customers so they can make informed decisions.


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