• Arianne Large

big box hvac?






Buying a new heating and air conditioning system is a considerable undertaking! Not only is it a significant expense, but the process can be complex and time-consuming. With all this project entails, you may be tempted and find it convenient to go to the nearest home improvement store to make your purchase.


Although it may sound like a quick solution to save money, there are pitfalls to be aware of:

  • Even though you may have developed a relationship and a level of trust with your local home improvement store, they will not be ones installing your new system.

  • The salesperson may have knowledge of the brands, pricing, and styles of new equipment, but their focus is sales. They are just looking to move product and are not experts in HVAC systems and service. There is no “one size fits all” HVAC system and, without this knowledge, your level of comfort would suffer.

  • As part of the process, big box stores typically partner with outside companies to perform the installation and make additional profits.

  • Once a purchase is made, getting dependable service could be another story. Who do you call if there is an issue with the sizing of the system? What if it is installed incorrectly? Where is the installing contractor now? What happens when you need emergency service or have a warranty issue? You call the 800 number and pray you eventually get transferred to the right person…

While there is nothing wrong with going to a big box store for an HVAC system, you are usually better off going with a trusted licensed contractor, like Helms Heating & Air Conditioning, who has built an excellent reputation on customer satisfaction.


One of the most significant advantages in choosing a local contractor is the personalized customer care. One of our Comfort Specialists would visit your home, inspect your current equipment & ductwork, and ask all the right questions. By doing so, we will determine the best HVAC system and financing option for your family’s comfort and budget.


If you have questions or need to call for service or maintenance, you will be greeted by the friendly, familiar voice of a Helms representative – 24 hours a day, 7 days a week. Our Technicians are factory-trained and able to diagnose and repair issues in a timely manner.


Helms Heating & Air Conditioning has proudly served Charlotte and the surrounding areas since 1979. We provide the best in quality and customer service when it comes to HVAC system maintenance, repairs, and replacement.

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1013 Technology Drive
PO Box 1827
Indian Trail, NC 28079
Office: 704-821-6255
Fax:     704-821-4378
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