I wanted to thank all of you for working with Mario and I on the purchase and installation of our new furnace and air conditioning unit. Your company was recommended to us by Jenny and we are so thankful for that recommendation.
We met with a salesman from one of your competitors prior to meeting with Sam and we felt as though we were just getting a sales pitch. We didn't feel like he wanted to help us as much as he wanted to earn some money. Our experience with Sam was completely different. We appreciated Sam's patience as we asked questions and came to a decision. He was very knowledgeable about the products that you offer and what would be best for our home. At no point did we feel pressured, which was a relief. Everyone that we had contact with from Helms Heating and Air was courteous, knowledgeable, and professional!
The team that came to the house to install the new system was also very professional. Before they even started working they made sure that I didn't have any questions. They made sure to protect our home by covering their shoes. Since the furnace is in the attic over my son's room, they also put drop cloths over my son's bed and floor.
We truly appreciate all that your company has done for us. We have already passed our positive experience on to several friends and family members. Hopefully, by word of mouth we can pass on some more business to your company.