Customer Reviews

See What our Customers Are Saying

Take a few moments to read a few reviews from our customers about the service we provide. We also have made it available for you to leave a review about your experience with Helms Heating & Air Conditioning with Angie's List by clicking the link below.

Read Unbiased Consumer Reviews Online at

Helms Company was great!!!

–Alla M., Indian Trail, NC

Had issues with AC fan not turning on. After explaining the issue, the technician quickly diagnosed the problem and replaced the part. The technician was professional and courteous. He called prior to arriving, and did arrive within the two-hour pre-scheduled window. I feel the price was appropriate. I feel comfortable recommending Helms Heating & AC. 

–Angela S., Huntersville, NC

Everything went great. They were very friendly and professional.

–Billy H., Monroe, NC

Excellent company. Techs were courteous and knowledgeable.

–Debra M., Monroe, NC

A service rep came out to give us a price for a new unit. After several questions about our lifestyle and usage, he gave us a quote. The quote was for 4 different quality systems, what the difference of the systems were, and the cost of each system. He also went over different payment types. At no time did I feel that he was trying to pressure us into a sale of what system to buy. After he was done, I told him I was also getting other quotes. The next day, I called Helms to inform them that I would have them do the work and what unit I wanted. The time was scheduled, and the installers were on time. The installation went well, and the clean up also went very good. 

–Diane R., Monroe, NC

Great job - Very satisfied with Helms.

–Dick R., Waxhaw, NC

Repairmen were very nice and professional.

–Edward W., Fort Mill, SC

“I have been a customer of yours now for nearly 5 years. I just had my fall maintenance performed by your service rep, Matt (I did not get Matt's last name).

I wanted you to be aware the Matt provided outstanding service. He took time to explain issues to me in layman's terms. He took his time to thoroughly service both of my units, and repair one of them. He explained what the issue was and why the repair was necessary. When Matt was finished, he went through your standard maintenance checklist and explained the outcome of each of the steps. Matt is truly a professional and an asset to your organization. He has been by far the best tech who has come to my home. I hope that you recognize him in some way and use him as an example of exemplary customer service for your other employees. ”

–Gary J., Charlotte, NC

Workers were always friendly and informative.

–Gary M., Marvin, NC

Provided 2nd opinion on air conditioner and provided estimates to replace it. We decided to have Helms Heating and Air Conditioning Company install a new air conditioner. Our technician was on time and very polite. He helped us out with our decision by going above and beyond. 

–Jaclyn P., Matthews, NC

Helms is a very professional company.

–Jeff S., Monroe, NC

Great value and service.

–John M., Indian Trail, NC

Overall, it was a great experience.

–John R., Indian Trail, NC

Very helpful and friendly. Tried solving the problem instead of trying to get more money and replace at first.

–Kristen M., Indian Trail, NC

Technicians were careful to use shoe covers. Arrived promptly and completed work in a tidy and timely manner. Very courteous and professional, taking the time to clarify some confusion created in the past by another contractor regarding the heating & air system. Will contract with Helms for a yearly routine maintenance. Office staff is also very helpful and polite. 

–Leslie P., Charlotte, NC.

Outstanding Experience! 

–Linda H., Matthews, NC

“I wanted to thank all of you for working with Mario and I on the purchase and installation of our new furnace and air conditioning unit. Your company was recommended to us by Jenny and we are so thankful for that recommendation.

We met with a salesman from one of your competitors prior to meeting with Sam and we felt as though we were just getting a sales pitch. We didn't feel like he wanted to help us as much as he wanted to earn some money. Our experience with Sam was completely different. We appreciated Sam's patience as we asked questions and came to a decision. He was very knowledgeable about the products that you offer and what would be best for our home. At no point did we feel pressured, which was a relief. Everyone that we had contact with from Helms Heating and Air was courteous, knowledgeable, and professional!

The team that came to the house to install the new system was also very professional. Before they even started working they made sure that I didn't have any questions. They made sure to protect our home by covering their shoes. Since the furnace is in the attic over my son's room, they also put drop cloths over my son's bed and floor.

We truly appreciate all that your company has done for us. We have already passed our positive experience on to several friends and family members. Hopefully, by word of mouth we can pass on some more business to your company. ”

–Michelle M., Monroe, NC

They are a good company. Their prices are good and their people are reliable. I have been very pleased with them. My earlier heat pump was 27 years old, and it was way beyond its recommended life. I replaced it with a 3-ton air handler and compressor. They removed the old one from underneath the house and installed the new one. I paid $5,900 for the job. It was like clock work. They were very good. I think that they know their job really well, and they do it without bothering the customer at all. They are competitively priced. They are experienced and qualified. There are no hassles with them. I would use them again in the future. 

–Peggy L., Charlotte, NC

Exceptional and thorough technician.

–Peggy T., Monroe, NC

I called Helms in response to a reminder postcard from them about my contractual checkup for winter. Scheduling the service was a breeze with Helms, being especially helpful in making sure time was available to service all three systems. The service technician was prompt and stayed additional time in order to complete the entire checkup. I found Helms after being very disappointed with another local company. Helms installed a new heat pump for me two years ago, and the system runs perfectly. If I have need for their services, they are prompt and always call ahead if they can make the appointed time or come earlier. Only once were they delayed, and I was called and made aware of the situation. I have an annual contract with this company, and am totally and completely satisfied with their work. 

–Roena B., Monroe, NC

I am very pleased with Helms. They are always on time and friendly folks. 

–Roland B., Waxhaw, NC

Excellent service, pricing, & installation. 

–Sharon L., Waxhaw, NC

Excellent, professional all around.

–Susan, S., Concord, NC

Excellent service all around!!! Thank you so much.

–Travis R., Monroe, NC

Overall very satisfied with the reliable, pleasant, good service.

–Vicki G., Charlotte, NC