SERVICE

Our Service Department has been serving the Charlotte and surrounding areas since 1979. We are fully staffed with qualified, factory-trained service technicians and professional customer service representatives whose goal is to exceed your expectations by providing you the highest level of service possible. There is always a technician available 24 hours per day, 7 days a week should your family have an emergency.

Helms Heating & Air Conditioning is constantly looking for innovative ways to enhance our customer's comfort and peace of mind through an array of products and services that can be customized to meet your individual needs. We invite you to call on us for all of your heating and air conditioning needs. We believe you'll like the differences that set us apart from everyone else.

Check our company’s ratings at Angie’s List.

$ ENERGY-SAVING TIPS $

T'STAT SETTING - Adjusting your thermostat setting repeatedly can waste a substantial amount of energy. Set your t'stat to a comfortable setting and leave it alone. Upgrading to a programmable thermostat will allow your more control. As a result, you don't operate the equipment as much when you're sleeping or when the house is unoccupied.

FREE ENERGY - During Summer months, keep blinds closed and try to have window treatments over large windows. Doing this will help block out the sun's rays, making your house easier to keep cool and keep your system from running so often. During winter months, pull back window treatments and open blinds to allow the sun to help warm your house naturally.

AIR DUCT LEAKS - First look for sections in your duct that should be joined but have separated. The unsealed ducts in your attic and crawl spaces lose air - uninsulated ducts lose heat, wasting energy and money.

A WHOLE-HOUSE FAN, OR ATTIC FAN is a simple and inexpensive method of cooling a house. The fan draws cool outdoor air inside through open windows and pulls hot air out of the house.

DON'T SET YOUR THERMOSTAT AT A COLDER SETTING THAN NORMAL. It will not cool your home any faster and could result in excessive cooling and, therefore, unnecessary expense.

ROUTINE MAINTENANCE - Did you know that just 1/100th of an inch of dirt or film on an evaporator coil can reduce its efficiency by 5%? Also, a dirty evaporator, condensor, and blower could increase air conditioner usage by 50% or more. Be sure to check out our Preventive Maintenance Agreements.

WE'RE HERE WHEN YOU NEED US. But maybe you won't need us this time.

CHECK YOUR FILTERS - If your filters are clogged, they can greatly reduce your system's performance. They can keep your system from coming on or cause your a/c to freeze up and blow warm air. If they are clogged, replace the filter immediately and give your system a few hours before turning back on (until it thaws).

CHECK YOUR THERMOSTAT - If your thermostat requires batteries, make sure that the batteries aren't weak or dead. Most battery-powered thermostats have a low battery icon on the display. Make sure thermostat is set properly. Push the 'Mode' button until it says HEAT or COOL, whichever you're trying to turn on, and push the up/down arrows to set it to a comfortable temperature.

CHECK POWER SWITCH - Make sure that the power switch for the system is ON. It usually looks like a light switch near the furnace.

CHECK YOUR BREAKERS - Make sure that your breakers have not tripped and are in the ON position.

NO HEAT? - If you have a gas heating system, be sure to contact your local gas provider to see if your service has been interrupted. If you have a heat pump system, turn your thermostat to Emergency Heat. This will cause your heat strips to come on and get you through until a technician can come out.

WATER LEAK - If you are experiencing a water leak due to your HVAC system, please cut the system off until a technician can come out. As long as the system is running, it will continue to produce water, causing further damage to your home.

UNCOMFORTABLE IN CERTAIN ROOMS? - If you're uncomfortable in a few rooms, you may need to have your dampers. The dampers direct the flow of air through your home and, if not properly adjusted, can leave parts of your home too hot or too cold. Damper Adjustment Instructions If this adjustment still leaves you uncomfortable or you have an older home, you may want to think about investing in a zone system.

Still haven't answered your questions? Give us a call at 1-877 GO HELMS!

Also, ask about our EXTENDED WARRANTIES!

WE SERVICE ALL BRANDS OF EQUIPMENT!!

Call Toll Free 1-877-GO HELMS