Your Year Round Comfort Source!

CUSTOMER TESTIMONIALS

"We believe that word of mouth is our best advertisement."

I feel that sometimes the technicians take advantage of senior citizens.  Norman and I certainly can't say thanks enough to James for the good job he did this morning.  I think that speaks highly of your company.  Blessing!

I just wanted to drop you a note to thank you for the 'experience' of getting our new heating/ac unit.  From the moment Mark Keeter showed up at my door to do what we thought would be a repair to our old unit, to the first blast of cool air, it was a pleasure.  Mark was courteous, professionally thorough and honest in his presentation of our options.  He was very friendly and pleasant. He was accessible to my husband via the phone and even came back in the afternoon to follow up with him and answer our questions.  We appreciate that very much.

The installation crew was courteous and thorough from pull up to pull out-I know their job is not an easy one, hauling around big units and trying to maneuver them in place and properly connecting everything, all  while crawling around under houses.  I was impressed with their good attitude in the face of that.  Samuel was courteous, friendly and thorough.  I appreciate his explanation of operation and his taking me and showing and explaining everything that was done. 

Thank you Chris, for taking the time to come by to ensure our satisfaction and expressing your appreciation for our business.  We look forward to working with Helms Heating and Air Conditioning for all our heating and ac needs.  That reminds me, Mark had asked for the addresses for where all our units are to get them on the spring and fall check up list....I forgot to do that. I will get to work on that and email them to you when I've completed the list. 

Thank you so much for servicing our heating and air conditioning unit for free.  That was such a kind gesture and show of support for our military troops.  You have put your words into clear action.  Also, support such as yours makes Mike's deployment more bearable to us left behind.

Thank you so much.  Blessings to you all,

Thank you so much for your kindness and generosity.  I just came from the hospital.  I was in there for six days.  I had surgery. May God abundantly bless you all in every way and the business be very prosperous.

Love y'all,

Thank you so much for everything that you and everyone at Helms does to help the needy of Mecklenburg County.  We could never help folks like Ms. Adams if it were not for you.  We thank God for you and pray that he will bless and reward you.

Having five different units in this building and needing them to work at all times for the tenants that rent spaces I chose to go with the new complete system.  We talked about the age of the old unit and the likelihood of other issues with it in the future and the cost of repair to the old unit and the likelihood of other issues with it in the future and the cost of repair to the old unit would be similar to a new one. I called a couple of days later to get the new unit and it was scheduled to be installed in two days.

Michael Medlin, the Technical Supervisor, Sam Sanchez, a technician and crew came out and removed the old unit inside and out.  The encountered a problem with another Freon line which was confusing due to the number of units in the building.  It took some time to repair it.  This was done without adding additional cost to the original quote.  They installed the entire unit using the existing ductwork, piping, and electrical to save cost.  The air handler was located in the attic and was not the easiest to get to or to make the new one fit.  They did a great job and completed it in one day as quoted even after encountering extra work to do. They also surveyed my other systems to have knowledge of those units to be able to respond more efficiently in the future for service.

Your company did a great job from the first call to the final walk through after the completion of the installation.  You took care of all county permits and scheduled inspections with the county.  I plan to use and recommend Helms Heating & Air Conditioning, Inc. in the future.  Thank you for the great job and the timeliness of completion.

Love, INC was grateful to be a part of this process by referring the family to United Way for your consideration.  Thank you for giving back to the community in celebration of the company's 25th anniversary!  Your generosity will go a long way in serving others.

According to Diane Wright of the United Way, Helms Heating & Air also gave this family a new refrigerator and TV.  Wow!  Again, we thank you for the opportunity of serving the community along with your assistance.

Sincerely,

On the date of installation, the service technicians and the sales staff were at my house promptly at the appointment time.  Vince and Antonio stayed to make sure the job got underway successfully.  The technicians (Michael, Rodney, and Jim) were courteous, efficient, and did an excellent job in installing the equipment.  I must also add that I was very impressed that they took care in covering their work boots so as not to get dirt on my carpet.  I have had occasion to have many workmen in my home and your crew was the only one who took care in respecting my family's living area.

Your staff exemplifies every aspect of excellent customer service which is a rare commodity these days.  You should be proud to have Antonio, Vince, Michael, and Rodney on your staff.  I have already recommended your services to my neighbor and it is without reservation that I would recommend your company to anyone!

Thank you,

In addition to thanking you for Mr. Seibel and Mr. Sullivan.  I want to also express my appreciate to Mr. Steve Jackson who sold me the heating unit.  He was kind and considerate and not pushy in any way.  He exemplified "salesmanship" at its best. 

Please commend Mr. Seibel, Mr. Sullivan, and Mr. Jackson by placing copies of this letter in their personnel files.